Frequently Asked Questions
Everything you need to know about your next tech upgrade.
What is the standard shipping time for electronics?
We offer expedited shipping on all orders. Domestic deliveries typically arrive within 3-5 business days, while international shipping may take 7-14 business days depending on customs processing.
Do your products come with a manufacturer warranty?
Yes, all electronics sold on Montag include a minimum 12-month manufacturer warranty. We also offer extended protection plans at checkout for additional peace of mind.
What is your return policy for open-box items?
We accept returns within 30 days of delivery. Items must be returned in their original packaging with all accessories included. A small restocking fee may apply to opened electronic goods.
Are the devices sold on Montag unlocked?
Absolutely. All smartphones and cellular-enabled tablets sold through our store are factory unlocked and compatible with most global GSM and CDMA carriers.
How can I track my order once it has shipped?
Once your order leaves our warehouse, you will receive an email with a unique tracking number and a link to our real-time tracking portal.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Klarna and Affirm for high-value purchases.